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Producer Manual · Chapter 7 · NBA Top Shot & Disney Pinnacle

Access is earned: a place in line, not a promise.

Access is the right to buy, earned by collecting and locking. It is recognition, not a payout — the collector still pays, and the scarce product stays scarce. A place in line is not the same thing as a promise.

Two ways to say it

An example, to show the difference.

One message, four meanings

  • "You're in!" sent to someone who has only just become eligible.
  • The same banner used for a guaranteed allocation and for a draw entry.
  • No mention of odds, and no word that a missed draw rolls into the next one.

When the result doesn't match the words, the next announcement is trusted less.

Four states, four messages

  • "Locking this set makes you eligible."
  • "Your allocation is guaranteed, while it lasts."
  • "Your priority draw entry is in. Better odds, not a guarantee."
  • "The main draw is open to everyone, including priority entries that missed."

Each message says exactly what it is. Nobody mistakes a chance for a promise.

How to do it

  1. 1

    Say what access is, plainly

    Access is the right to buy. It's earned through collecting and locking, and it's recognition for that — not a payout. The collector still pays, and the scarce product stays scarce.

  2. 2

    Make locking feel safe

    Locking should feel like putting something you're proud of somewhere safe, not filing a form. The set stays in the collection. Locking is simply what makes it count toward the door it opens.

  3. 3

    Match the lock to the door

    One right per qualifying set. Lock a Legendary set and the door is a Case. Lock a Rare set, or an Ultimate of a featured player, and the door is a Box. Lock a Common set or a Starting Five and the door is a Pack. Finish #1 on a set's value leaderboard and the door is a Courtside Box.

  4. 4

    Say what each stage guarantees

    The priority allocation is guaranteed, while it lasts, and the allocation is the first domino (Chapter 2). The priority draw gives better odds, not a guarantee. The main draw is for everyone, and priority entries that missed roll in automatically. This is the same principle behind Nike's Exclusive Access: access is not the same as a guarantee.

    Supply Collectors wanting in Priority allocation guaranteed, while it lasts Priority draw better odds, not a guarantee Main draw open to everyone
    At every stage, more collectors want in than there's supply for. The gap is widest at the main draw, which is open to everyone and takes in every priority entry that missed. Illustration: the shape, not real data.
  5. 5

    Give each state its own message and its own screen

    Eligible, guaranteed allocation, priority draw entry and main draw entry are four different things. Never let one banner, one email or one screen stand in for more than one of them.

  6. 6

    Rank by value, and say who the gate protects

    The leaderboard ranks by value, not by how many pieces someone holds. And say plainly who the gate protects: collectors who build and complete sets, against collectors who buy only to flip.

  7. 7

    Spending earns more orders, never status

    Status and a place in line come from what a collector owns, locks and completes, and from quests. Spending never buys them. What spending can earn is the right to place more orders once a collector already has access. Keep the two apart on every screen and in every message.

WHAT YOU LOCK Legendary set Rare set, or an Ultimate of a featured player Common set, or Starting Five #1 on a set's value leaderboard Priority allocation Guaranteed, while it lasts Priority draw Better odds, not a guarantee Main draw Everyone. Missed priority rolls in. WHAT YOU CAN BUY Case Box Pack Courtside Box Drop day
On Top Shot, what you lock decides what you can buy. Every lock travels the same three stages; the value leaderboard runs its own route straight to the Courtside Box.

What it looks like

Examples of the move, not plans.

NBA Top Shot · locking a season's sets

"Lock the Legendary set, and you get first shot at the Case."

  • Legendary set, locked: first shot at the Case. The priority allocation, guaranteed while it lasts, then the priority draw.
  • Rare set, or an Ultimate, locked: first shot at the Box, the same way.
  • Common set or Starting Five, locked: first shot at the Pack, the same way.
  • #1 on a set's value leaderboard: the right to buy a Courtside Box.
Disney Pinnacle · the past collection

"Hold or complete last season's collection, and this one's priority allocation is yours while it lasts."

  • Hold or complete the past collection: a priority allocation.
  • Quests and collecting: priority draw entries.
  • Everyone else: the main draw, when it opens.

Who hears what, and where

The same ladder, pitched differently to each kind of collector.

CollectorWhat they hearWhere
Grail Collector"Your Legendary set gets you first shot at the Case."A personal email, and the drop page
Completionist"You're 1 Rare from Box priority."A push or in-app message triggered by their progress
Collector-SpeculatorThe chases in the drop, and how to get first shot at themThe drop page, and email
Social Fan"Lock your player's set for a shot at Pack priority." And share your entries with friends.Social media, and push
Newcomer"The main draw is open to everyone, no set required yet."Social, and the home screen

When it breaks

A route that doesn't work at launch. Say the announcement promises that finishing #1 on a set's value leaderboard earns the right to buy a Courtside Box. At launch, that one route was never tested on its own, only the paths most collectors take were. The #1 collector goes to buy and the screen has nothing for them. They did everything asked of them, and the door they were promised doesn't open.

The fix: test every qualifying route on its own, end to end, before the drop opens — not only the ones most collectors will use.

Questions for your drop

  1. What does each of the three stages guarantee, and have we said so in plain words?
  2. Which locked set earns which product, and is that mapping published before the drop opens?
  3. Have we tested every qualifying route on its own, end to end, not just the common path?
  4. Do eligible, guaranteed allocation, priority draw entry and main draw entry each have their own message and their own screen?
  5. Does the leaderboard rank by value, not by count, and does the achievement stay on a collector's profile after access closes?
  6. Who does this gate protect, and have we said so?